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Custom Software Development for the Hospitality Industry

mtutt | 02 Oct, 2023 | Custom Development |

The hospitality industry has undergone a profound transformation in recent years, driven by a trend towards cloud-based technology and automation. One area where innovation is particularly crucial is in systems integration.  With more modern systems offering application programming interfaces (API’s) for integration it’s become easier to move away from single vendor solutions to bespoke technology solutions from multiple providers that all integrate seamlessly.  Custom software development tailored to the unique needs of the hospitality sector is now playing a pivotal role in reshaping how businesses in this industry operate and serve their customers.

The point-of-sale system serves as the key technology component in the hospitality industry. From hotels and restaurants to bars and cafes, these systems are the lifeblood of businesses, enabling them to process payments, manage inventory, and streamline operations efficiently. In an industry that places a premium on delivering exceptional customer experiences, having the right POS system for the operation can make all the difference.

While off-the-shelf POS solutions have been widely used, they often fall short of meeting the specific needs of different businesses in the hospitality sector. Here are some of the challenges faced by the industry:


  1. Diverse Needs: Each segment of the hospitality industry has unique requirements. A hotel's POS system, for example, needs to integrate with the Property Management Systems (PMS) for posting charges to guest rooms, while a restaurant's POS may need to integrate with online ordering platforms and customer loyalty systems. To avoid single vendor lock in, systems integration is essential to cater to these diverse needs effectively.

  2. Integration: Modern hospitality establishments often rely on a suite of software applications, such as reservation systems, property management, point of sale, inventory management, and customer relationship management (CRM) tools. Integrating these systems seamlessly is crucial for efficient operations.

  3. Process Automation: With the labor shortage affecting the industry, finding ways to automate operations is paramount. Some common trends we are seeing are the adoption of self-ordering kiosks, online ordering and some unique automation points such as robot bartenders.

  4. Reporting: Pulling together data from multiple systems to arrive at a concise report that provides management with all of the information they deem critical to their decision making no longer has to involve an employee typing information from multiple systems into Excel.  With an integrated reporting solution the information can be pulled from the systems and reports generated automatically.


Custom software development for the hospitality industry's point of sale systems offers a range of benefits that can transform how businesses operate:


  1. Tailored Solutions: Custom-built POS integrations can be designed to meet the exact needs of a particular business. Whether it's a restaurant whose chef wants to have additional information on kitchen chits, a quick service outlet in a noisy location that needs order information on a visual display or a casino that needs to award additional player points credit for non-gaming spend all of these and more can be implemented with a POS system with good integration API’s.

  2. Efficiency and Productivity: Custom POS software can automate tasks, reduce human errors, and improve overall efficiency. For instance, a restaurant's POS system might be customized to implement specific pricing rules that may not be part of core functionality, speeding up service and minimizing errors.

  3. Integration Capabilities: Custom solutions can be built to integrate with existing software applications, streamlining operations by connecting an operations unique technology stack seamlessly.  For example, connecting the POS system to a CRM system where customer preferences can be stored.

  4. Competitive Advantage: Having a tailored POS system can provide a significant competitive edge. It allows businesses to differentiate themselves by offering unique features and superior customer experiences.


Custom software development is becoming a must for the hospitality industry, empowering businesses to meet the evolving needs of customers and adapt to a changing marketplace. By investing in tailored software, businesses can unlock new levels of efficiency, customer satisfaction, and competitive advantage. At On The Mark Solutions we’ve been doing this type of work for decades and we would be happy to discuss any ideas you might have for how a custom solution or integration might enhance your operations.

Email sales@onthemarksolutions.net for any of your custom development needs.


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