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14Aug

Get to Know the OTMS Team

Katie Tutt | 14 Aug, 2023 |

Mark Tutt, our President and Chief Software Architect, started On the Mark Solutions in 2004 after 7 years of working at Micros Systems as a Senior Software Engineer. Mark wrote a large portion of the custom solutions that Micros sold during his time there. Prior to his work as a software engineer, Mark worked various jobs in the hospitality industry. He has experience in nearly every area of hospitality working any job from butcher to pastry chef to delivery driver, and even has experience as a hotel and a restaurant manager. Mark had been writing software for fun and his own personal education for years, learning on the Tandy TRS-80. Once he got his first PC, he learned to write batch file utilities in C and 8086 assembly language. He eventually ended up with a corporate IT position at a small hotel chain in Wisconsin, the job found him in an interesting way, you can read the whole story here. He met his wife, and took a new position upgrading the IT systems at Renaissance Baltimore Inner Harbor. After a year there he decided he needed a change from hotel IT and took a position with Micros Professional Services, a group that wrote custom software add-ons and enhancements for the core products. He stayed with Micros from 1997 to 2004, working in a few different departments there until it was time for a change of location. Mark and his wife had 3 kids under 2 years and no family nearby. So in 2004 they moved back to Wisconsin, and he started On the Mark Solutions. Thanks to all of the things he had written already for Micros his name was pretty well known in the reseller community and he was able to get a few big accounts right at the start.

Micros Systems was bought by Oracle in 2014 which is when OTMS became an Oracle partner that handles a variety of integrations including many custom projects. The OTMS team has grown a lot over the years, now having decades of cumulative experience working with Oracle/Micros POS and other hospitality systems.

Lance Emerich is another former Micros Systems employee on our team, now working as our Director of Operations. Born in Southern California, and soon after moving to Nevada, Lance grew up in Las Vegas and attended UNLV, graduating with a Bachelors Degree in Hospitality from the William F. Harrah College of Hospitality in 1995. Lance joined MICROS Systems, Inc. in December of 1996. First as an Implementation Services Representative, but over 18 years serving also as Implementation Manager, Integration Specialist, Professional Services Manager, Account Manager, and Project Manager, etc. until December of 2014. While at MICROS, Lance was directly involved in many major Casino Openings and POS Retrofits in Las Vegas and beyond, including The Mirage, The Bellagio, Harrahs Lake Tahoe, MGM Las Vegas, Luxor Las Vegas, Wynn Las Vegas, The Venetian and Palazzo, etc. In 2014 Lance left MICROS (post Oracle Acquisition) for SkyWire, Inc. serving as Product Manager for the SkyWire POS offering. In 2016 Lance started with Agilysys as Director of Partner Development, and In 2017  began  offering contracting services mostly focused on MICROS-Oracle Hospitality products, and in 2018 joined OTMS, eventually becoming Director of Implementations and Support, and is now Director of Operations for OTMS, managing the process of 100s of interface implementations per year, along with the process of providing support to a long roster of OTMS clients. Lance enjoys working directly with clients and providing top notch customer service and support. 

In free time, Lance enjoys spending time with his family, wife of 25 years Cathleen, and children Garrett (22) and Ashlen (20). He also enjoys traveling, various DIY projects, woodworking, boating, and spending time with friends. Lance and his family have resided in Kernersville, North Carolina since 2005.

Derek Balsdon is our Director of Product Development, based in Perth, Australia. Derek guides research into new products, designs new concepts, and facilitates product enhancements to our interface products as well as customer’s custom interfaces to meet the needs of the ever changing hospitality marketplace. He leads our team of highly skilled developers that work to configure our existing products to meet customer needs as well as developing custom solutions.

Derek has been customizing Oracle/Micros products since he started his education in software development. He has been pushing the limits of the Oracle/Micros product lines ever since. Prior to his work developing OTMS products, Derek worked as the Asia/Pacific Development manager for Micros Systems, Inc. from 2003-2006. He has worked with many Oracle/Micros systems over the years including 2400, RES, 8700, 9700, Simphony FE, and was one of the earliest custom developers on Simphony when it was in early Beta. Derek has now been working with On the Mark on many projects for nearly 20 years, and enjoys the challenge of finding creative solutions for customer’s business needs.

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